RowKitty Support

Email [email protected]. We reply within 2 business days.

While signed in, you can delete your account and your server data yourself in the app:

1. Open RowKitty.
2. Tap the You tab.
3. Tap Account.
4. Tap Delete Account.
5. Confirm with Sign in with Apple.

Deletion is immediate. It removes your account, sign-in, Yarn Balls, purchase history and AI import history from our server. Yarn Balls cannot be restored or refunded. Projects, patterns and photos stay on your device; delete the app to remove them.

Deleting your account does not cancel your subscription. Cancel it separately (see below).

Subscriptions are managed by Apple. On your iPhone open Settings, tap your name, tap Subscriptions and choose RowKitty. You can also manage your subscriptions on Apple's website.

Cancel at least 24 hours before the renewal date to avoid being charged for the next period.

Purchases are handled by Apple, so refund requests go through Apple. Visit reportaproblem.apple.com, sign in, choose the purchase and request a refund.

If your subscription is missing, sign in, open the You tab, tap Manage Subscription (or Upgrade to Premium if you have no active plan), then tap Restore Purchases. Yarn Ball packs are consumable and cannot be restored.

AI import reads a pattern from a PDF, photos or a web link that you choose.

• Only what you choose to import is sent, and only after you allow it on the consent screen.
• Uploaded files are deleted within 24 hours.
• While signed in, you can withdraw consent at any time in You → Privacy → AI pattern reading.